Frequently Asked Questions

At Dream Cleaning Team Ltd, we want to make your experience as simple and transparent as possible. Below, you’ll find answers to the questions we’re most commonly asked about our services, bookings, payments, and cleaning process. If you can’t find what you’re looking for, feel free to reach out—our team is always happy to help.

We provide cleaning services across Berkshire and surrounding areas. If you’re unsure whether your postcode is covered, feel free to contact us.

No. Our team brings all necessary products and equipment. If you prefer we use your supplies, just let us know.

Yes. Dream Cleaning Team Ltd is fully insured for public liability and accidental damage for your peace of mind.

Not at all. Many customers provide access instructions or spare keys. Your home is always treated with the highest level of security and respect.

This depends on your property size and the service you’ve selected. We will give you an estimated duration when you request a quote.

You can fill out our online form, call us directly, or send us an email. We respond within 24 hours.

Same-day cleanings may be available depending on our schedule. Contact us and we’ll do our best to accommodate your request

Payments can be made via bank transfer, cash, or card (if arranged in advance). For regular cleaning, payments are typically made after each service.

We offer a 24-hour satisfaction guarantee. If something was missed, we will return and correct it free of charge.

We require at least 24 hours’ notice for cancellations or rescheduling to avoid a cancellation fee.

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